Shipping & Returns Policy
“100% satisfaction guaranteed”
Shipping information
We are continuing to monitor the evolving situation with COVID-19 as it pertains to packing and shipping orders.
Please be advised that our domestic and international shipping services are unfortunately experiencing delays due to high demand and added safety measures. While most delays should be minor, international shipping may experience longer delays.
Should there be any additional updates from any of our carriers, we will continue to keep you updated with the latest information.
We are here to help with any shipping-related concerns, just send us an email at hello@bawahbeachwear.com and we'll get right on it!
For domestic we use Canada Post services.
For international shipping we use DHL, USPS and FedEex services.
The best way to examine the different options is to proceed to the checkout window on Bawah Beachwear online store. At that point, based on the weight of your items and your shipping address, you will be presented with a variety of shipping choices. You will see the shipping speed estimates for the different prices.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-3 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
Shipping rates are calculated based on the weight of your purchase and the courier that you choose. The price varies depending on where you live and how quickly you need the package to arrive. You will be able to see what the final amount is at checkout.
Shipping rates are calculated based on the weight of your purchase and the courier that you choose. The price varies depending on where you live and how quickly you need the package to arrive. We currently offer trackable international shipping. Shipping speeds vary from country to country.
Delivery standards excludes the day of mailing, weekends and statutory holidays. Weekends and statutory holiday deposits are considered deposited on the following business day. These delivery standards are subject to change without notice.
On-time delivery guarantee is based on the service provided from the time of pickup or acceptance of the item by courier to the time the delivery was first attempted.
Please note: International orders may be subject to customs duties, taxes and/or customs processing fees, which are determined by the destination country’s government. While Bawah Beachwear is not responsible for customs charges incurred on international deliveries, we are happy to help you understand current customs regulations in your country. Simply email us at hello@bawahbeachwear.com for more information.
Returns & Exchanges
We’re happy if you’re happy, we want you to be 100% delighted by your purchase. If you’re not happy with an item for any reason, Bawah Beachwear gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund within 14 days of original purchase.
Refunds will be made in the form of the original payment or an exchange.
Please note:
- All customers are responsible for their own return shipping costs.
- We reserve the right to send back any product with visible signs of wear.
- Sale items are final sale and not eligible for refunds or exchanges.
- We accept an exchange only for defective item (manufacturing defect) or to change a size only for the same model.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for an exchange.
In the instance that you have received a defective product, please visit our Returns Centre in order to initiate and process your return and we will be happy to assist you with an exchange.
Please visit our Returns Center in order to initiate and process your return - with your order number and your email - within 14 days of purchase if you wish to return your product.
Please note: Bawah Beachwear is not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.
Returns are quick and easy with Bawah Beachwear!
1. Login to our Returns Center and create a return
2. Follow return instructions as per the applicable returns method for shipping
3. Include in the parcel :
- Your returns note with your order number
- The item you're returning
- Its original packaging
- The packing slip
- A print of your confirmation of purchase email
4. Pack all and simply mail the parcel to the address specified in Shipping Instructions in Returns Center.
If you do not have the original packing slip, please be sure to clearly label the package with your name and order number, as we are unable to process any unlabeled returns.
5. Ensure that your return is securely packaged
6. Once we receive it, we'll send you an email and we will promptly process a refund in accordance with our return policy.
7. Generally, you can expect to receive your refund within 5-7 working days.